Privacy Policy Notice
This privacy policy notice is served by:
Toby Pinn Ltd, Edinburgh House, 1-5 Bellevue Road, Clevedon, Bristol, BS21 7NP under the website: www.tobypinn.co.uk
The purpose of this policy is to explain to you the great care we take to control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to us, Updated January 2021.
Privacy relating to our Website
Analytics
This website collects personal data to power our site analytics, including:
· Information about your browser, network, and device
· Web pages you visited prior to coming to this website
· Your IP address
This information may also include details about your use of this website, including:
· Clicks
· Internal links
· Pages visited
· Scrolling
· Searches
· Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
· These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
· These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.
Marketing emails
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.
Fonts
This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:
· Information about your browser, network, or device
· Your IP address
For website visitors
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
· Information about your browser, network and device
· Web pages you visited prior to coming to this website
· Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.
Data Privacy relating to our Business - Valuation Services
We currently collect and process the following information
Personal identifiers, contacts and characteristics (e.g name and contact details)
Email addresses
Telephone numbers
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
Contact details of who has instructed us for a valuation and any relevant authority
Address of the property where items are located that are the subject of the valuation
Name and contact address of the recipients of our valuation, if different to the instructing client. This may be a professional estate administrator or a private individual . Valuations are sent via email in Protected PDF format.
Email address from any enquiry to our website.
Bank account details to facilitate payment of auction house proceeds where applicable.
(N.B). Toby Pinn Ltd does not hold client money at any stage of the business relationship with our clients.
We also receive personal information indirectly, from the following sources in the following scenario’s
During the valuation process we are collecting data relating to personal property. This may be for property relating to a the deceased for a probate valuation, or a living person for example an insurance valuation.
Beneficiary names, if we are asked to identify gifts within the estate and ascribe them to a named recipient this data forms part of the valuation.
We use the information that you have given us in order to
Contact you to arrange a valuation visit
Discuss any aspect of the valuation
Attend the valuation
Send our valuation
Follow-up on any aspect of the valuation including our post-valuation services
We may share this information with the following third parties
The Royal Institution of Chartered Surveyors (RICS). The files of all RICS Regulated firms and Registered Valuers may be subject to monitoring under the institutions conduct and disciplinary regulations.
Removal Firms - Where we receive instructions to arrange the removal of items from a property, the necessary valuation data may be shared with a removal firm in order for them to carry out their instructions and to ensure that the items being moved are adequately insured.
House Clearance Firms - Where we receive instructions to arrange the removal of all remaining items from a house for ‘Vacant Possession’ we will need to share a limited amount of data for that purpose and to provide access.
Auction Houses - Where we receive instructions to arrange the sale of items through an auction house, we will be required to share your data to allow the auction house to comply with Anti-Money Laundering requirements, process the sale and forward sale proceeds to the appropriate recipient either by post (cheque) or bank transfer.
Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information are
Your consent. You are able to remove your consent at any time. You can do this by contacting info@tobypinn.co.uk
We have a contractual obligation
We have a legal obligation
We have vital interest
We need it to perform a public task
We have a legitimate interest
How we store your personal information.
Your information is secured stored electronically in encrypted format at a secure location and with a corresponding cloud-based encypted back-up.
We keep your data as described above, including valuation data for seven years. Our recommended maximum interval between insurance valuations is five years and we automatically notify you after five years have elapsed, providing two years grace before we delete the data. All electronic data is deleted in accordance with recognised approved procedure.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information
Your right to rectification - You have the right to ask us to rectify personal information you think is in accurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to to ask us to restrict the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances,
You are not required to pay any charge for exercising your rights. If you make request, we have one month to respond to you.
How to complain
If you have a concern about our use of your personal information, you can make a complaint to us at:
info@tobypinn.co.uk 0117 2517251 or Toby Pinn Ltd, Edinburgh House, 1 - 5 Bellevue Road, Clevedon, Bristol, BS21 7NP